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FAQ

Market Visitor – Coming to the event

Do I need a ticket to enter the market?

Yes, to enter our market, you are required to have a valid ticket. Tickets can be purchased here.

Can I enter the market any time that’s convenient for me?

If you’re unable to make the allocated time on your ticket, you will need to wait until all on-time ticketholders enter the market before we can allow you to enter. This is in place to ensure a smooth flow of visitors inside the market.

Why is there an allocated time slot on my ticket?

We expect this market to be busy inside. The time slots allow us to manage a consistent flow of visitors inside the market. Please note that the allocated time slot does not guarantee entry into the market at the start of the time. We will try our best to get you into the market as fast as possible.

Is there a time limit on how long I can stay at the market?

No, you can stay and enjoy the market for as long as you like. Please ensure that you queue at the allocated time on your ticket.

Can I leave the market and come back later?

Unfortunately, our tickets are single entry only. If you need to use the amenities, etc., we will stamp your hand and you’ll need to queue up again to re-enter.

I am at the venue, but I don’t have a ticket – Can I walk in?

Please purchase a ticket for the next available time slot and queue up. You will need a valid ticket to enter the market.

I can’t go to the market anymore; can I get a refund?

Unfortunately, all ticket sales are final, per the terms & conditions of the initial ticket purchase.

Market Visitor – At the event

How do I pay for things inside the market?

We encourage our stallholders to accept both card payments & cash. However, payment methods will vary stall per stall, so please bring both cash & digital payments.

Is food & drinks allowed inside the market?

We do not recommend eating inside the market hall.

I have accessibility needs; can I enter the market?

We will try our best to accommodate everyone who requires special attention at the event.

Can I take photos inside the market?

Yes, however, we ask that you respect other visitors and stall holders when taking photos. Please ask the stall holders first if you would like to take photos of them/their goods.

Will my photos be taken inside the market?

Your photo may be taken inside the market by our marketing team. Please let them know if you wish not to be photographed.